We believe there is a real person at the other end of the email; we felt confident that we would have been supported if we had encountered any problems and we gathered from talking with B&B owners that they have a good relationship with you too.
Sarah and others provided outstanding customer service and we felt all the materials provided were both essential and valuable.
Fantastic trip, well organised. Communication was excellent. Not sure how you managed to arrange the ideal weather, but it was much appreciated.